Please review these terms and conditions:1. TERMS OF SERVICE2. WARRANTY POLICY3. RETURN POLICY4. REGULATORY POLICY
Last updated December 14, 2015.
Orders and Fulfillment
All orders are subject to acceptance by us. Upon placing an order with us, we will send you an email confirming our receipt of your order. Upon shipment of your order, we will send you an email indicating acceptance of your order, shipment confirmation, carrier information and tracking number. We reserve the right not to accept your order for any or no reason.
Pricing for Our Products is shown in US dollars and excludes taxes, shipping charges and, for shipments to non-US locations, duty and import fees, if applicable. Taxes, shipping charges, and duty and import fees, if applicable, will be shown separately on your order.
You may select a method of shipment and we will charge you accordingly. The risk of loss and title to your purchased product pass to you upon our delivery to the carrier.
Use of Our Service
Our Product is not a medical device. Our Service is not intended to diagnose, treat, cure or prevent any medical condition or disease. We are not responsible for any medical problems that may result from training or exercise programs you engage in or learn about while using Our Service. Consult your doctor before beginning or modifying any exercise program or if you have any medical conditions that might be affected by use of Our Service.
Our Service, website and promotional materials contain text, graphics, logos, images, software, applications, audio, video, works of authorship, and information or other materials that are owned by or licensed to us (collectively, “Our Content”). Our Content, Our Service and its underlying technology are protected by copyright, trademark, intellectual property, and other laws of the United States and foreign countries. Unauthorized use of Our Service may violate these laws. You agree not to remove, change or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying Our Service.
You may use Our Service with a device that is manufactured, distributed, or sold, by or on behalf of Cercacor, with a Cercacor mobile application and with the use of a supported mobile device. It is your responsibility to maintain the functionality of the supported mobile device. You may not use Our Service with any device that is not manufactured, distributed, or sold, by or on behalf of Cercacor. You may not use Our Service with any applications that are not expressly authorized by Cercacor or with an unsupported mobile device. Some uses of Our Service require internet access.
Except to the extent permitted by law, you may not perform, attempt to perform, or encourage or assist others in performing any of the following while accessing or using our Service: (i) display, mirror or frame Our Service or any individual element of Our Service, Cercacor’s name, any Cercacor trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent; (ii) access or tamper with non-public areas of Our Service, our computer systems, or the technical delivery systems of our providers; (iii) test the vulnerability of any Cercacor system or breach any security or authentication measures; (iv) circumvent any technological measure implemented by us or any of our providers or any other third party to protect Our Service or Our Content; (v) access Our Service through the use of any mechanism other than through the use of an authorized connection, Our Service or a Cercacor provided programming interface; or (vi) modify, decompile, disassemble, reverse engineer, tamper with or otherwise attempt to derive the source code of any software or application that we provide you or that is part of Our Service.
We are not responsible for the accuracy, reliability, effectiveness or correct use of information you receive through Our Service.
Use of Our Cloud Service
Use of Our Cloud Service requires that you create a user account with us. Use of Our Product and mobile application on a standalone basis does not require that you create a user account with us. If you create a user account, you are responsible for the accuracy and completeness of the information about yourself. You are also responsible for maintaining the confidentiality of your account and password.
If you have a user account for Our Cloud Service and are connected to the Internet, the Service will automatically backup your data each time a measurement is taken. We reserve the right to delete your data from Our Cloud Service if your device has not been connected to Our Cloud Service for a period of one hundred and eighty (180) days or longer.
Third Party Services
Public Forums and Communication
We may offer access to public forums (“Forums”) hosted by us where you may post or submit questions, comments, ideas, suggestions, reviews, photos, and other content (collectively, “Non-Personal Content”), provided such Non-Personal Content is not illegal, fraudulent, obscene, defamatory, violent or threatening, intolerant of race, religion or sexual orientation, invasive of privacy, infringing of intellectual property, or serving a commercial or political purpose. If you do post or submit Non-Personal Content to a Forum, you grant Cercacor a nonexclusive, transferable, royalty free, perpetual, irrevocable and sublicensable right to use, copy, modify, adapt, publish, perform, translate, create derivative works from, distribute and display such Non-Personal Content. You also permit other users to access, view, store or reproduce your Non-Personal Content for that user’s personal use. You represent and warrant that you own or otherwise control all of the rights to the Non-Personal Content that you post and that you will indemnify Cercacor for all claims resulting from Non-Personal Content you supply. You acknowledge that your use of or reliance upon other users’ Non-Personal Content is at your own risk.
Changes to Our Service
We may change or discontinue, temporarily or permanently, any feature or component of Our Service at any time without notice. We are not liable to you or to any third party for any modification, suspension or discontinuance of any feature or component of Our Service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by Our Products or applications without prior notice to you.
Limitation of Liability
Disclaimer of Warranties
OUR SERVICE (OTHER THAN OUR PRODUCT) IS PROVIDED “AS-IS”, WITHOUT ANY WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
We make no warranty that Our Service, Our Content or Forums will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no representations or warranties regarding the quality, accuracy, timeliness, completeness or reliability of Our Service, Our Content or Forums. Any use of Our Service, Our Content or Forums is at your own risk.
We will use reasonable care in providing Our Service (including Our Cloud Service), but, to the maximum extent permitted by applicable law, WE DO NOT GUARANTEE OR WARRANT THAT ANY DATA YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO INADVERTENT CORRUPTION, LOSS OR DELETION, AND WE SHALL NOT BE LIABLE SHOULD SUCH CORRUPTION, LOSS OR DELETION OCCUR. It is your responsibility to maintain appropriate alternate backup of your data.
Our Product is covered by a limited warranty.
We respect the intellectual property rights of others and we expect our users to do the same. It is our policy, in our sole discretion and when appropriate, to terminate accounts of users who may infringe or repeatedly infringe the rights of copyright holders.
To submit a copyright infringement notification to us, please submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing the below-specified Agent with the following information in writing:
• A physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works.• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.• Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You acknowledge that if you fail to comply with all of the requirements of the preceding paragraph, your DMCA notice may not be valid. Please see 17 U.S.C. § 512 for more information regarding the DMCA and DMCA notifications.
Our Agent to Receive Notification of Claimed Copyright Infringement can be reached as follows:
By Email: firstname.lastname@example.orgBy Mail:DMCA Designated AgentAttn: Legal DepartmentCercacor Laboratories, Inc.189 TechnologyIrvine, CA 92618
The United States and certain other countries control the export of products and information. You agree to comply with such restrictions and not to export or re-export Our Content or other portion of Our Service to countries or persons prohibited under export control laws. By purchasing Our Product or by accessing our Service, you are agreeing that you are not in a country where such export is prohibited and that you are not on the U.S. Commerce Department's Table of Denial Orders or the U.S. Treasury Department's list of Specially Designated Nationals. You are responsible for compliance with the laws of your local jurisdiction regarding the import, export, or re-export of Our Product, Our Content or our Service.
Except to the extent provided below in this paragraph, all legal issues arising from or related to the use of Our Service or Our Content will be construed in accordance with and determined by the laws of the State of California applicable to contracts entered into and performed within the State of California without respect to its conflict of laws principles. By using Our Service, you agree that the exclusive forum for any claims or causes of action arising out of your use of Our Service is the United States District Court for the District of California, or any California State court, sitting in Orange County, California, USA. You hereby irrevocably waive, to the fullest extent permitted by law, any objection which you may now or hereafter have to the laying of the venue of any such proceeding brought in such a court and any claim that any such proceeding brought in such a court has been brought in an inconvenient forum.
Cercacor Laboratories, Inc.Attn: Legal Department189 Technology DriveIrvine, CA email@example.com
2.Two-Year Limited Warranty
Cercacor Laboratories, Inc. (“Cercacor”) warrants to the original purchaser that our products will be free from defects in materials and workmanship under normal use for a period of two years from the date of purchase. Within this period, we will, at our sole option, repair or replace any components that fail in normal use at no charge to the purchaser. This warranty does not apply to: (i) cosmetic damage, such as scratches or nicks, (ii) damage caused by accident, abuse, misuse, water, flood, fire, earthquake or acts of nature or external causes, (iii) damage to a product that has been modified or altered without our written permission, (iv) damage to a product that has been connected to cables that have not been provided by us, (v) damage caused by service performed by anyone who is not authorized by us, (vi) damage caused by failure to use the product in accordance with the instructions for use, or (vii) damage to, or damage caused by, your smartphone or other third party products.
The product is not cleared by FDA as a medical device and should not be used to monitor hemoglobin in connection with a medical condition.
We do not warrant that the operation of the product will be uninterrupted or error-free.
We retain the exclusive right, at our sole discretion and to the extent permitted by law, to: (i) repair the product using new or refurbished parts, or (ii) replace the product with a new or refurbished product. If we elect to replace your product and the originally purchased product is no longer available, we will replace your product with a current model that has features equal to or better than your originally purchased product. Any repaired or replacement product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by law in your jurisdiction. THIS REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM JURISDICTION TO JURISDICTION.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. IN JURISDICTIONS WHERE SUCH WARRANTIES CANNOT BE DISCLAIMED, THE DURATION AND REMEDIES OF SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY AND REMEDIES DESCRIBED IN THIS WARRANTY. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL CERCACOR BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES FOR ANY TRAFFIC FINES OR CITATIONS, WHETHER RESULTING FROM THE USE MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
In order for us to evaluate your product, we require that you return to us both the device and the sensor. We will be unable to provide warranty service if we do not receive both the device and the sensor.
We will provide shipping at no charge to you if you are shipping your purchase to us within the United States. You must pay for shipping if you are shipping your purchase to us from outside the United States.US Warranty Service
To obtain warranty service in the United States:
• Request a Return Merchandise Authorization (RMA) number from us. To request an RMA, please contact us at firstname.lastname@example.org or call us at 1 (800) 610-8522 and select Support. Please note the purchaser’s name and order number. We will send you an RMA number and a shipping label via email.• Take your returned product to your nearest Fedex location. Securely pack both the device and sensor along with your RMA number in standard packaging materials available at Fedex.• Affix your preprinted shipping label to the box.• Please retain your shipment tracking number for proof of shipment.International Warranty ServiceTo obtain warranty service outside the United States:• Request a Return Merchandise Authorization (RMA) number from us. To request an RMA, please contact us at email@example.com or call us at 1 (800) 610-8522 and select Support. Please note the purchaser’s name and order number. We will send you an RMA number via email.• Securely pack both the device and sensor along with the RMA number.• Ship the product, freight charges prepaid, to:
Cercacor Laboratories, Inc.Attn: Support189 Technology DriveIrvine, CA USA 92618
• Please retain your shipment tracking number for proof of shipment.
3. 30 Day Return Policy
You may return your purchase for a full refund for any reason within 30 days of purchase. We will provide return shipping at no charge to you within the United States. You must pay for return shipping if you are returning your purchase from outside the United States.
To return your product for a full refund, including sales tax and standard shipping charges paid on the original order (if any), and receive free shipping of your return, all of the following conditions must be met:• Obtain a Return Merchandise Authorization (RMA) number from us. To request an RMA, please contact us at firstname.lastname@example.org or call us at 1 (800) 610-8522 and select Support. Please note the purchaser’s name and order number. We will send you an RMA number and a shipping label via email.• The returned product must be in good physical condition, contain all accessories originally included in the purchase, and include the original packaging.• Take your returned product to your nearest Fedex location. Securely pack the returned product in its original packaging, including all accessories included in the purchase, along with your RMA number in standard packaging materials available at Fedex.• Affix your preprinted shipping label to the box.If you return your product without an RMA number, without all of the accessories included in the purchase, or without the original packaging, we will charge you a restocking fee equal to 15% of the original price.We will process your refund within 14 days of receipt of the returned product.International ReturnsTo return your product for a full refund, including VAT and standard shipping charges paid on the original order (if any), all of the following conditions must be met:• Obtain a Return Merchandise Authorization (RMA) number from us. To request an RMA, please contact us at email@example.com or call us at 1 (800) 610-8522 and select Support. We will send you an RMA number via email.• The returned product must be in good physical condition, contain all accessories originally included in the purchase, and include the original packaging.• You must return your purchase to us within 14 days of your notifying us of your decision to return your purchase.• Securely pack the returned product in its original packaging, including all accessories included in the purchase, along with your RMA number.• Ship the returned product, freight charges prepaid, to:
Cercacor Laboratories, Inc.Attn: Support189 Technology DriveIrvine, CA USA 92618
• Please retain your shipment tracking number for proof of return.
If you return your product without an RMA number, without all of the accessories included in the purchase, or without the original packaging, we will charge you a restocking fee equal to 15% of the original price.We will process your refund within 14 days of receipt of the returned product.4.Regulatory and Safety NoticesUS: Federal Communications Commission (FCC) StatementsThis device complies with part 15 of the FCC Rules.Operation is subject to the following two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause undesired operation.
FCC Warning to User:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:· Reorient or relocate the receiving antenna.· Increase the separation between the equipment and receiver.· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.· Consult the dealer or an experienced radio/TV technician for help.
Canada: Industry Canada (IC) Statements
IC Notice to Users in English/French according to RSS-Gen section 8.4:
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:
1. This device may not cause interference; and2. This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
1. l’appareil ne doit pas produire de brouillage;2. l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
FCC ID: X44-E0001IC ID: 7362C-E0001
Professional Triathlete 5x Ironman and Ironman Hawaii 7x70.3 Champion
"At the highest level of sport, it's all about details. With Ember, I'm able to easily and non-invasively track and record my hemoglobin, pulse rate and five other key biomarkers." Learn more about Ben...
Bronze Medalist 800M IAAF World Championships
"Over the course of my career, I've learned that being in tune with my body is absolutely essential for improving performance. I use Ember three to four times a day to gain insights into several of my critical biomarkers that I wouldn’t know without doing blood tests.” Learn more about Brenda..
Time National Champion and 2 Time National Record Holder
“By accumulating data points and correlating it with my performance, I can see what hemoglobin levels I perform best at. I can then try to fine-tune my activities leading up to a race so that I can get my body to those optimal levels.” Learn more about Colleen...
Professional Triathlete and 5x U.S. Cycling Champion
Ultrarunner, Run across U.S. in 60 days
"Ember was really important for providing insight into the efficiency of my training. The hemoglobin and pulse rate measures would let me know if overtraining was negatively impacting my training routine.” Learn more about Adam...
Major Accomplishments (as of 2/14/17):
Ben Hoffman has competed as a professional 70.3 and full Ironman triathlete since 2007. He placed 2nd at the Ironman World Championship in 2014 (just five minutes behind the 1st-place finisher). He earned a 4th-place finish in the 2016 Ironman World Championship with a time of just 8:13. His best Ironman 70.3 was 3:45:39 in 2016 when he secured a 2nd-place finish in Buenos Aires.
Born August 22, 1983, Ben grew up in Grand Junction, Colorado and attended the University of Montana in Missoula (where he began competing in triathlons and won the 2006 collegiate national championship). He now lives and trains in Boulder, Colorado and Tucson, Arizona. Ben has been using Ember since December 2016.
"At the highest level of sport, it's all about details. With Ember, I'm able to easily and non-invasively track and record my hemoglobin, pulse rate and five other key biomarkers. This data helps me and my coach better understand my body’s response to elevation, training load and more. Ember helps me more closely examine my physiology – the engine that drives my performance."
Track & Field World Championship Medalist and Olympian
Awards and Honors:
Brenda Martinez (born September 8, 1987) is a middle-distance, elite track & field runner. She and her three other Olympian teammates broke the world record in the distance medley (indoor) 4,000-meter relay (10:40.31) in Boston on January 28, 2017.
When she won the bronze medal in the 800 meters at the IAAF World Championships in Moscow, 2013 (PR 1:57.91), she became the first American woman to ever place in the top three in this event at the world championships. (Brenda may get a silver medal instead, pending the final appeal and adjudication of a suspended athlete.)
Brenda grew up in Rancho Cucamonga, CA, graduated from UC Riverside in 2010 and currently lives in Big Bear, CA. She has used Ember since December 2016.
"Over the course of my career, I've learned that being in tune with my body is absolutely essential for improving performance. I use Ember three to four times a day to gain insights into several of my critical biomarkers that I wouldn’t know without doing blood tests. The device is simple, painless and has become an integral part of my training sessions.”
Professional Triathlete and Olympian
A life-long and accomplished athlete, Jarrod’s triumphs include:
• 2014, 2013 & 2012 USA Triathlon Olympic/ITU Athlete of the Year
• 2011 USA Triathlon Elite Race Series Champion
• 2011 USA Triathlon Elite Sprint National Champion
• 2010 & 2012 USA Triathlon Elite National Champion
• 2009 USA Triathlon Elite Athlete of the Year
• 2009 ITU Duathlon World Champion
• 2009 ITU World Championship Series Hamburg Champion
• 2008 U.S. Olympic Team Member
• USA National Team member 2006 - 2016
“I think that all athletes would benefit from an easy device that allows them to monitor their hemoglobin. Hemoglobin carries oxygen, so knowing what those numbers look like is an advantage. There’s also a big advantage to anybody going to altitude for training camps for periods of time. I found that once I got into the routine of testing morning and night as well as pre and post workouts, it was very easy. I was able to see my hemoglobin on a regular basis and see the effects of altitude on my body.”
Pennsylvania native Colleen Gulick – an honors graduate, inventor, published author, five-time national cycling champion, and two-time NCAA Division I field hockey champion – is hardly a one-trick athlete. Oh, she’s also the only woman in the U.S. to ever medal in a men’s national cycling race. Began testing Ember in the summer of 2015.
Some of Colleen’s many accomplishments include:
• Graduated from the University of Maryland (Honors College and on an athletic scholarship) in 2013 with a BS in Bioengineering.
• Glamour Magazine’s 2012 Top Ten College Women Award
• All ACC Academic Team (Fall 2009-2013)
• National Level Cyclist (5-Time National Champion; 2-Time National Record Holder)
• NFHCA All-Mid Atlantic Region All-American Second Team(Fall 2011)
• Two-time Division 1 National Field Hockey Champion – University of Maryland (Fall 2010 and Fall 2011)
• Two-time Division 1 ACC Field Hockey Champion – University of Maryland (Fall 2009 and Fall 2010)
Professional Triathlete 5x U.S. Cycling Champion
“Regarding my elevation training, I know A LOT more than I knew before. I think it will take a few trials to say for sure what is perfect for me as an athlete, but there’s no doubt I know more, and the longer I use the device, the more I learn. Ember is ideal for endurance athletes attempting to maximize their training and allow their bodies to reach their potential. It takes a lot of the guesswork out of altitude training as data compiles over time.”
Lewis Elliot, 35, has represented the U.S. in multiple World Championships during his decade as a professional athlete. In addition to his athletic accomplishments, Lewis is a successful model, actor and author. Lewis has been an Ember user since spring of 2015.
One of America’s top triathletes, Lewis is:
• A former, five-time U.S. National Champion cyclist
• A member of the U.S. National Cycling Team
• A holder of “World Class” status (2011) for endurance athletes with a personal best time of 8:38 at Ironman Arizona
• An author, publishing his first book, 7 Weeks to a Triathlon, in 2012
Zeke Mostov, 20, may be young but he's already making a big name for himself as a fast-evolving pro cyclist. He'll be riding with the BMC Development Team in 2016! The San Francisco native and current Middlebury College Student, is chalking up wins in major races. He's one to watch!
"I absolutely think Ember gives me an advantage in competition because I know when I need to be going to altitude, I know when I can come down, Ember really allows me to get a big advantage because I can make informed decisions. I'm not just shooting in the dark."
Major Accomplishments (as of February 2017):
Adam’s Personal Bests:
Adam (born October, 25, 1986) is always looking for the next challenge to push the limits of his body. In the spring of 2016, he ran across the U.S. in 60 days, attempting to beat the (at-the-time) 46-day world record. An injury on day three slowed Adam down, but hardly stopped him (he averaged 45 miles a day, covering a total of 2,484 miles, and ran more than 76 miles in just one day of the journey). He began using Ember for his cross-country feat to better understand his body.
Adam has a long list of running accomplishments, including setting a course record with his 1st-place finish in the 2015 Gobi March 250km race (through four deserts). He’s originally from Minooka, IL and now lives in Tahoe Vista, CA with his high-school sweetheart and wife, Karen.
"Ember was really important for providing insight into the efficiency of my training. The hemoglobin and pulse rate measures would let me know if overtraining was negatively impacting my training routine. In those instances, I would divert more attention to cross-training and other measures of improving endurance without running myself into injuries."