BonV Program Introduction
What is BonV?
BonV is a lifestyle management app that aims to help users build sustainable, healthy habits while reducing their risk of chronic diseases like type 2 diabetes. Its features include weekly education modules, meal, exercise, and sleep logging features, blood sugar and medication tracking, and advanced GluScore testing.
How is the program structured?
The educational component of BonV lasts for one year. Modules are released weekly, and each new module will be unlocked on Sunday night. Outside of the education, users are encouraged to log their weight, meals, and activity daily, as well as keep track of their blood sugar and to test their responses to different foods using our GluScore algorithm.
How long is the BonV
BonV is a year long program focused on long-term lifestyle changes and lasting result. There are 26 modules in total. Session are once a week in the first 2 months of the prgoram then transition to every two weeks, and eventually every four weeks, as the program progresses. Each session can be on hour long average or base on your own pace. A year might sound like a long commitment, but learning new habits, gaining new skills, and building confidence takes time. As you begin to eat healthier and become more active, you will notice the changes as you build these healthy habits.
How many lessons or how long is
Currently, BonV has 7 modules. We are working on adding new content to the program every month.
What if I have to miss a
We encourage you to complete every module, but we understand that life happens and you may miss a lesson. If you do miss a module, you are able to complete it when you can and to move forward to the next module as scheduled.
Is anyone eligible for BonV?
Absolutely! Unlike other lifestyle management programs, BonVie does not have any eligibility requirements for a user to join. Anyone who wants to improve their lifestyles and build healthier habits is encouraged to sign up.
How do I sign up?
You can sign up for BonV by downloading the app from the App Store or Google Play, and following the sign up instructions on the first screen.
Does everyone have access to a
Only BonV users with a Premium subscription have access to the live coach.
Who will be my coach and how do
I communicate with
In BonV, you have access to a live lifestyle coach that you can communicate with through the app’s chat feature. If your live coach isn’t available, you can rely on our artificial intelligence (AI) Coach Cora to answer your questions.
Is BonV eligible for health
Not at this time.
How is BonV different from
Unlike other lifestyle management programs, BonV includes a number of unique features to help you build healthy habits on your own time. You can choose between audio and text lessons, and our modules are structured as self-paced weekly curriculum. Plus, you have access to our unique GluScore feature – allowing you to gain an even deeper insight into your health than ever before.
Is BonV expensive?
BonV’s Premium program costs $50per month. Similar diabetes prevention programs range from $60 to $140 per month, and are often only provided through a health care provider or employer. When combined with the cost of diabetes care and chronic disease treatment, which can total over $16,000 per year, BonV is a worthy investment for your health.
Is BonV recognized by the CDC?
Much of BonV’s educational content refers to CDC research, but BonV is not a CDC-certified diabetes prevention program.
- What is BonV?
About the BonV Program
What can I expect on my first
day of the program?
When you sign up for BonV, you’ll be asked to enter some information about yourself, your lifestyle, and your preferences. After this, you can choose to begin your first Module (Intro to BonV), log your data entries, or take your first GluScore test – or a combination of all 3!
Do I have to weigh myself
During BonV, you are encouraged to weigh yourself every day to track your progress. If you do not have access to a scale, you can find one online or at your local department store.
What if I want to log a food
that is not in your database?
We try to keep our food database as thorough and current as possible -- but sometimes, there might be a particular brand or food that we don’t have in our database yet. If you can’t find your food and would like to add it to the database, contact firstname.lastname@example.org to submit your request.
What if BonV’s barcode scanner
does not recognize an item?
We are continuously adding more barcodes to our database, but there may be some products that we do not have in our library yet. Try searching for the food using the search function. If you can’t find your food and would like to add it to the database, contact email@example.com to submit your request.
How much time do I have to
allocate to this program?
If you complete one module per week, BonV’s educational component lasts forone year.You can complete your weekly modules on your own time, and our content is structured to be easy to get through. Each module has 5 lessons, and we recommend spending at least 10-15 minutes per day reading one lesson over the course of the week.However, lifestyle management programs work with consistent healthy habits.Even if you finish the educational component, we encourage you to continue to log your meals, activity, and weight each day and to continue practicing your healthy habits long after the program ends!
What is expected of me in BonV
Your journey is up to you! The more engaged and committed you are to the program, the more successful your results will be. Throughout the program, you encourage you to: 1.Log all of your meals, drinks, and snacks.2.Log your weight every day or at least once per week.3.Log all of your physical activity.4.Complete your modules.5.Take advantage of our unique GluScore feature.For maximum convenience, BonV offers third-party app integration and photo AI technology to help you log your data entries without lifting a finger.
How many times a day do I have
to log my food, exercise, sleep, etc.?
This part is up to you! We recommend logging all of your food and drinks, activity, weight, and sleep each day for the best results. In fact, some studies show that logging meals can increase weight loss! To make it easy, we recommend logging these entries as you go through your day.
How do I delete my logging
BonV allows you to delete, edit, and even retroactively log your data on previous days.To do this, just go to the entry on your home page. If the entry is on a previousday, you can tap the arrows on the top of the screen to navigate to the correctdate. Swipe left on the entry you want to delete, and select “Delete.”
Where can I find my calorie
goal and calorie budget?
We do not yet have a calorie goal feature in BonV, but we plan to implement itin the future. Stay tuned!
Who can see my data?
Is BonV recognized by the CDC?
Much of BonV’s educational content refers to CDC research, but BonV is not a CDC-certified diabetes prevention program.
- What can I expect on my first day of the program?
What if I forget my
If you forget your BonV password, simply tap the “Forgot my password” link in the bottom-right corner of the sign-in screen. Follow the instructions to receivea password reset link in the email you used to sign up for BonVie. If you have trouble, contact BonV’s customer service team at firstname.lastname@example.org.
How does BonV/Cercacor protect
How secure is my personal
How can I update my payment
method on my account?
For changing your payment method for your GluScore tools, such as your test strips and glucometer, you will need to visit your account on the Cercacor Store.For changing your payment method for your BonV app subscription, you will need to go through the App Store, Google Play, or PayPal. You will not be able to change your payment information on the BonV app. Instead, you will need to to visit Google Play, the App Store, or PayPal to update your payment method PayPal instructions Store instructions Play instructions.
- What if I forget my password?
Subscriptions and Pricing
What is the program
The Basic version of BonV is free. The Premium version of BonV, which includes the complete educational program and more advanced features, costs $50 per month. If you subscribe to a 3-month BonV bundle, you can save $5 per month!
How can I cancel my
We’re sorry to see you go. You can cancel your BonV subscription at any time through the App Store or Google Play. App Store instructions Play instructions Note: Uninstalling the BonV app does not automatically cancel your subscription. If you uninstall the BonV app without receiving a confirmation message that your subscription has been cancelled, you will still receive a monthly charge.
How can I get my refund after
my cancellation? What is your return & refund policy?
If you cancel your trial after you have already paid for that period, you will receive Premium features until the billing period ends, or the month you’ve paid for. You will not be charged for subsequent months past what you have already paid. If you purchase a 3-month BonV subscription and cancel before the start of your third month, you can receive a refund for the months you have not used.For any other questions regarding a BonV refund, please contact email@example.com.Important Note: Uninstalling the BonV app does not automatically cancel your subscription. If you uninstall the BonV app without receiving a confirmation message that your subscription has been cancelled, you will still receive a monthly charge.
Can I restart my BonV
If you cancel your BonV subscription, you can restart your account at any timeif you use the same account credentials. Your history will continue to be storedin our databases as long as you do not request that we remove your data.After cancellation, you will still have access to BonV Basic features, including logging features and 2 GluScore tests per month.
- What is the program pricing?
What is GluScore?
Everyone has different glucose responses to different foods – and blood sugar plays a big role in our health. We developed our GluScore algorithm to help you test your unique blood sugar responses to the food you eat. An A+ GluScore means that your blood sugar didn’t spike very much and the food is safe to eat, while a D GluScore signifies a serious spike, and that you should limit the food.
Are glucose spikes bad?
Frequent blood sugar spikes can lead to severe damage to your blood vessels and lead to plaque build-up. The more often you experience spikes, the higheryour fasting blood sugar becomes – and this increases your risk of developing type 2 diabetes and other health complications.
How do I use my
Since frequent glucose spikes can increase your risk of chronic disease, knowing which foods spike you can help you make more mindful food choices. For example, you might spike severely while eating refined pasta noodles and get a D GluScore, but receive a B+ GluScore when you eat brown rice. As a result, you can avoid pasta and choose brown rice for your grain of choice.
How do I know my
To determine your GluScore for a specific food or meal, you will need to take three separate glucose tests: one before your meal after 2 hours of fasting and two after you eat. At the end of the testing, our proprietary algorithms willassign you a GluScore for the food based on your unique blood sugar responseover the testing period.
Do I need to prick my fingers
to get a GluScore?
To use our unique GluScore feature, you will have to take three glucose tests: one before you eat, and two after you eat. These tests do involve pricking your fingers, but your GluScore results will allow you to gain an even deeper insight into your health than you have before.
Do I need to prick my fingers
to use BonV?
You don’t need to prick your fingers to participate in the BonV program. However, if you don’t take your glucose measurements, you won’t be able to use our unique GluScore feature to gain personal insight into your food choices.
Do I have to purchase the
AgaMatrix meter and strips for the GluScore feature?
For the most streamlined experience, we recommend purchasing your AgaMatrix starter kit here. [INSERT LINK] The AgaMatrix glucometer connects to your smartphone via Bluetooth, helping you log your blood sugar automatically. While we encourage you to use AgaMatrix to participate in GluScore, you can use your own equipment if you already own a glucometer. You do not need a doctor’s prescription to purchase a glucometer.
- What is GluScore?
Syncing Apps and Devices
How do I sync my
To sync data from another app with your BonV account, please follow the steps below: 1.Open the BonV app. 2.Tap the Settings gear on the top right corner and select Connected Apps& Devices. 3.You will see a list of apps that you can connect with BonV. Tap the app you want to sync. 4.Log in with your account credentials associated with the third-party appand follow the instructions on the screen. You’re done! Your apps are now connected. And here are a few tips for syncing your data: 1.Make sure your the associated app is the most up-to-date version. 2.Syncing can take a bit of time as BonV communicates with the third-party app. 3.Keep in mind that if you delete data in another app, it won’t be automatically deleted in BonV.
What apps does BonV sync with ?
BonV now syncs with Fitbit, Apple Health, and AgaMatrix. We hope to syncwith more health and fitness apps in the future.
What if my synced data isn’t
If your synced data isn’t showing up on the app, you may need to disconnect and re-sync the third-party app or device. 1.Open the BonV app. 2.Tap the Settings gear on the top right corner and select Connected Apps& Devices. 3.You will see a list of apps that you can connect with BonV. Tap the app you want to disconnect from. 4.Close the app and open it again. Tap the Settings gear on the top right corner and select Connected Apps & Devices. 5.Tap the app you want to sync to. 6.Log in with your account credentials associated with the third-party appand follow the instructions on the screen. If reconnecting doesn’t work, contact firstname.lastname@example.org.
Can I sync my BonV data from
one device to another?
You can access your BonV account across devices by using your account credentials. Simply enter your existing email and password to access your BonV account.
Can I sync any other glucose
meter besides AgaMatrix?
BonV does not support integration with any other glucometer than AgaMatrix. You can enter data for other glucometers manually or through integration withApple’s HealthKit.
- How do I sync my devices?
What do I get for upgrading to
By upgrading to Premium, you will receive access to additional features including chat-based coaching feedback, live coach check-ins, photo A.I. recognition for your meals, and no ads.
Are your live coaches trained
Our coaches come from a variety of backgrounds, including nutrition/dietetics, personal training, adult weight management, lifestyle coaching, diabetes education, and more. Our health coaches have undergone extensive training in lifestyle and health behavior changes. Your coach is here to help you set and achieve your health and wellness goals,and offer support, motivation and guidance along the way. While we support users with a variety of physical and nutritional needs, coaching is not a replacement for professional medical advice.
What are my coach’s
BonV coaches are professionally trained and have a wealth of knowledge and education when they join the team. Our coaches come from a variety of backgrounds, including nutrition/dietetics, personal training, adult weight management, lifestyle coaching, diabetes education, and more.
Can I request a different
Not at this time.
Where is my coach? I haven’t
heard from them yet.
Your coach should contact you within 24-48 business hours regarding your message. If it has been more than 2 days since you submitted your query, please reach out to customer support at email@example.com.
Is my live coach available
24/7? What are my coach’s working hours?
Your live coach won’t always be available, and that’s where Coach Cora comesin! Coach Cora is an artificial intelligence (AI) based health coach. On the rightcorner of your BonV screen, you’ll see her friendly face ready to help.If you have a quick question on anything related to BonV, GluScore, or living a healthy life, just tap on Coach Cora and send her a message!Your live coach‘s typical working hours are Monday to Friday from 9am to 5 pm PST, and may vary. Your coach will try their best to get back to you as soonas possible.
- What do I get for upgrading to Premium?
Technical Issues & Support
How do I contact customer
You can contact BonV’s customer service team at firstname.lastname@example.org.
- How do I contact customer service?
What is Hemoglobin?
Hemoglobin is the protein in the blood that binds and carries oxygen to muscles and tissues. The hemoglobin concentration in an athlete is influenced by a wide range of factors including the type and intensity of a workout; post-training recovery time and hydration; diet; elevation; seasons; and fitness levels.
What is the difference between
hemoglobin mass (tHgb) and hemoglobin concentration [Hgb]? What does Ember
Hemoglobin mass (tHgb) is the total amount of hemoglobin molecules a person has in the body and is expressed in grams. Hemoglobin concentration is the amount of hemoglobin molecules in a specified amount of plasma volume and is expressed as grams (amount of hemoglobin) per deciliter (amount of plasma volume). Like standard lab draws, Ember measures hemoglobin concentration and the results are expressed as g/dl.
What is the difference between
hemoglobin concentration and hematocrit (Hct)?
Hematocrit is the percentage of blood that is composed of red blood cells.
How does hemoglobin affect
During training and competition, endurance athletes need an adequate amount hemoglobin to keep their muscles fueled by oxygen. When hemoglobin levels drop below normal, muscles struggle to get enough oxygen. This causes the heart rate and breathing to accelerate, which negatively impacts athletic performance. Conversely, when hemoglobin levels are too high, oxygen cannot be transported efficiently to the muscles and tissue. This can also negatively impact athletic performance.
Why should I track hemoglobin
Tracking and measuring the changes in hemoglobin levels provide invaluable insight into how an athlete’s body responds to different activities and conditions. Trainers and athletes can use this insight to make smarter training decisions and better prepare for competition. They can also use this data to identify and maintain optimal levels of hemoglobin to maximize athletic performance in competitions.
How does Ember track
Ember is the world’s first noninvasive hemoglobin tracker. Using an advanced, LED light sensor that fits over the finger, a highly portable device, and an iPhone, Ember allows trainers and their athletes to track and measure fluctuating hemoglobin levels before and after training. Ember collects, compiles and compares this historical data in easy-to-view graphs that provide valuable insight into which training activities and conditions are most effective.
What happens to hemoglobin as
an athlete acclimatizes to higher elevation?
Within a few hours of arrival at elevation, athletes training at altitude may experience a rise in their hemoglobin concentration due to a decrease in plasma volume (the “water” component of blood). This can be misleading because no new hemoglobin molecules have been made in such a short time. Lower air pressure at higher altitudes means there’s less oxygen available. In response, the body tries to direct more oxygen to the muscles and tissue by increasing the heart and respiration rates.
As an athlete acclimatizes to higher elevation, oxygen supplies to the muscles increase, heart and respiration rates stabilizes or even decreases, plasma volume increases to normal levels which in turn causes the hemoglobin levels to go back down. Continued and sustained elevation training past this point will induce the increase in hemoglobin.
Why should I use Ember as part
of my elevation training?
Ember shows you how quickly hemoglobin levels increase at higher altitude, when they peak, and how long those levels stay elevated. Trainers and athletes can use this information to determine how long to train at elevation, how high to go, and how soon to compete after elevation training to maximize gains.
- What is Hemoglobin?
Pulse-rate Variability (PRV)
What is Pulse-rate
Pulse-rate variability (or PRV) is the variability in the beat-to-beat time intervals between successive heartbeats.
Why is Ember’s measurement
referred to as pulse-rate variability?
Ember measures the time variation of the heartbeat by examining the PPG (plethysmograph) waveform obtained at the fingertip, whereas an ECG-based chest strap computes HRV based on the variation of the heartbeat in response to electrical impulses from the heart. Because Ember measures the pulse rate at the fingertip vs. the heart rate, we use the term PRV instead of HRV.
Is Pulse-rate variability
different to Heart-rate variability?
No. PRV as measured by Ember has been shown to be statistically equivalent to HRV measured using an ECG monitor
- What is Pulse-rate Variability?
How Ember Works
How does Ember measure
Through leading-edge LED light sensor technology, Ember analyzes the athlete’s blood by shining multiple wavelengths of light through the fingertips and calculates hemoglobin levels based on the absorption patterns, then wirelessly transfers those measurements to a smartphone using the free Ember app.
How does the technology work?
Ember’s non-invasive technology is based on a scientific technique called absorption spectroscopy. Light in various wavelengths is shined through the arterial blood and the amount of blood is measured. Since the hemoglobin molecules in both the oxygenated and deoxygenated state have a unique absorption curve, Ember is able to calculate the hemoglobin levels by examining the amount of light that is absorbed at each specific wavelength. The mobile app then pulls the information from the Ember device and displays it on your smartphone.
How does Ember differ from a
standard pulse oximeter measuring O2 Saturation?
Since hemoglobin is the primary carrier of oxygen in the body, hemoglobin values give you an idea of your oxygen-carrying capacity. Oxygen saturation (SpO2) is different. It gives you an idea of how well-saturated your hemoglobin molecules are with oxygen.
How accurate is Ember?
The accuracy of Ember in measuring hemoglobin has been shown in controlled studies to be 1 g/dl at one standard deviation. This means that 68% of the hemoglobin values measured on the Ember device should fall within +/- 1 g/dl of the invasive methods used to measure hemoglobin. The accuracy of Ember in measuring pulse rate in the range of 25 – 240 beats per minute is +/- 3 beats per minute at one standard deviation, under no motion condition. Based on an internal study, the trend accuracy, defined as its ability to detect changes in hemoglobin values when compared against an invasive method, was shown to be +/- 0.7 g/dl.
What factors impact Ember’s
Many physiological factors can impact Ember’s results. These factors include your posture (supine vs. sitting vs. standing), your hydration status (the more hydrated you are, the lower the measured hemoglobin and the more dehydrated you are, the higher the measured hemoglobin), the intensity and duration of a particular exercise, the amount of rest after your exercise (measurement taken soon after an exercise vs. ten minutes after an exercise will be different).
Why should I flag each
measurement to a specific activity like first-of-day, or end-of day?
Since physiological factors can impact measurement results, flagging each measurement to a specific activity allows you to compare measurements that were taken under the same physiological condition.
- How does Ember measure hemoglobin noninvasively?
How to use Ember
How do I set up Ember?
Download the free Ember by Cercacor app on your iPhone or Android phone and follow the instructions to create your account.
Why should I set up my
profiles before I use Ember?
When setting up your Ember account profile, it’s important to enter your age and gender accurately. This allows Ember to identify the appropriate normal ranges for hemoglobin levels. It's also important to enter your location whenever you take a measurement, so that Ember can track your elevation and include that data with your results for a more accurate picture.
How do I use Ember?
1. Wake up the Ember device by pressing on the side button for 3 seconds until you see a series of blinking rectangles. The app will recognize Ember, and your iPhone can now pair with the Ember device.
2. Place the sensor all the way over your finger (preferably your pinky finger on the non-dominant hand if you are using the new mini-sensor or the ring finger of your non-dominant hand if you are using the original sensor), so that the cable runs on top of your hand in a straight line.
3. Tap the start button on your Ember device. Remain quiet and still while the sensor is on your finger. The measurement can take between 30 and 60 seconds to complete.
4. Select the appropriate activity for your measurement.
5. The measurement results will display on the screen. Tap “capture” to save the results in your history.
To learn how to view and interpret your measurement data, view this video.
Where should I take my
Avoid taking measurements in direct sunlight, or close to any bright light or computer display. We recommend using Ember in the shade.
How do I connect my
Ember device to a smartphone or tablet?
Ember requires a smart device with the Ember app installed on it. The Ember by Cercacor App works a smart device running iOS 9.0 or Android 5.0 or newer Make sure you have downloaded the Ember App from the Apple App store or the Google Play store.
Watch the How to Use Ember Video
Download the User Guide.
How do I get the app?
The Ember by Cercacor app can be downloaded for free from the Apple App store or Google Play store. You will need to type the full name “Ember by Cercacor” to find it.
How do I share my
results with others?
To share individual results, tap the share button located on the bottom of the results screen. To share your entire results history, open the history tab and select the measurement table. Tap the share button located on the bottom of the screen and a csv file will be sent to the person you choose.
How do I delete a data
point form my history?
You can discard a data point from your history by opening up the measurement table located in the history tab. Select the individual measurement result you want to delete, then tap the trash icon located on the bottom of the results screen to delete the measurement.
What if I accidently
delete the app, will I lose my test credits?
No, you will not lose the previous balance of test credits you had in your account. Reinstall the Ember app to your phone. Go to the Options screen on the app and select Backup/Restore. Follow the directions on the screen and the test credits will be automatically restored on your sensor. In order for the test credits to transfer, you must use the identical sensor you were using before you deleted the app.
How do I restore my test
credits when I upgrade to a new phone?
Follow the steps outlined in the response for question #9. Please make sure to use the identical sensor you were using with the previous phone.
How does Ember/Cercacor
protect my privacy?
We respect your privacy and take the protection of your data very seriously.
- How do I set up Ember?
Training with Ember
Why should I use Ember
as part of my training program?
Ember lets you track and measure hemoglobin levels across a wide range of activities and conditions. Using Ember, you’ll be able to see how your hemoglobin levels respond to different exercises, training intensities, time of day, elevations, seasons, dietary choices, and more. This allows you to identify and achieve optimal hemoglobin levels athletes perform best at.
When should I use Ember
to measure hemoglobin?
The optimal time to take a measurement with Ember is first-of-day before getting out of bed. The first-of-day measurement is when your body physiology is the most stable, offering a convenient way to ensure your measurement condition is consistent each and every day. The end-of-day measurement, before going to bed, is another ideal time to take a measurement. You can also take a measurement before and after a workout or even before and after hydration to see the impact these activities have on your hemoglobin values. Frequent measurements over time, taken in a consistent manner, will allow you to get a more complete picture on how your body is responding to various activities, conditions and factors including intensity of workout, recovery, hydration, elevation training, diet, seasons, and more.
What else does Ember
measure besides hemoglobin?
Ember measures pulse rate (heart beats per minute), perfusion index (change in blood circulation), oxygen saturation (how saturated hemoglobin is with oxygen), oxygen content (total amount of oxygen in the blood), respiration rate (number of breaths per minute), pleth variability index (variation in the perfusion index over your breathing cycle), methemoglobin (oxidized form of hemoglobin that cannot carry oxygen), carboxyhemoglobin (carbon monoxide that is bound to hemoglobin).
How do I interpret the
measurements captured by Ember?
Ember comes with a series of built-in interactive graphs that help you interpret and use your data to improve training. Graphs include: Smart Gauge Display that lets you immediately see how your immediate measurement compares to your last 30-day average, Daily Range Graph that lets you track the impact of each workout by graphing your pre and post workout measurements, Multi-parameter Trend Graph that allows you to track and compare the historical trends of 2 parameters on one chart, and an Elevation Graph that allows you to track the impact altitude has on your body by plotting hemoglobin and other parameters values to the corresponding altitude.
Can I use Ember when I’m
traveling for training or competition?
Yes, Ember is a portable, lightweight tool that allows you to measure and monitor hemoglobin levels anytime, from virtually any location. For the most accurate results, we recommend using Ember in the shade and shielding the device/sensor from direct light as well as water.
Can I use Ember during
Ember is not a wearable device. In its current form, Ember is not designed for use during an activity, and is meant to be used first thing in the morning while still in bed, while at rest, in between sets, as well as pre- and post-workout.
How long will I have to
wait to see results?
Ember accurately measures hemoglobin levels, as well as pulse rate, respiration rate, and blood circulation in less than 60 seconds, and often within 30 seconds.
Why should I maintain a
consistent posture whenever I take a measurement with Ember?
Posture is known to affect the concentration of substances (hemoglobin) in blood due to shifts in plasma volume. In a controlled study, hemoglobin concentration was lowest in the supine position (lying down), higher in the sitting position, up by 3.2%, and highest in the standing position, up by 10.2% from supine and 6.7% from sitting. These differences in readings can either mask or exaggerate the effects of other factors, like training and altitude exposure, on hemoglobin concentration. By maintaining the same posture each time you test, you can avoid variances in your hemoglobin values.
If you’re interested in the details of the posture study.
Can I use the Ember app
when I’m not connected to the internet?
Yes – you will be able to connect to the Ember device from your smart device and take a measurement even if you do not have internet access. You will, however, need internet access (Wi-Fi or Cellular) in order to share your data.
- Why should I use Ember as part of my training program?
Ordering & Support FAQ
Why does the app ask for
my biological sex and birth date when I register?
The normal range for hemoglobin measurements are based on biological sex and age. The app will automatically set the normal range as the default range based on your biological sex and age. Your measurements will be green if the values are within this normal range. Your measurement will be red if the values are outside of this normal range.
I typically have a
low/high resting heart rate. The app continues to flag my heart rate
measurement as being out of range. How do I change this?
The default ranges that the app defined are based on your biological sex and age and can be adjusted. Go to the Options tab on the Ember app and turn on Custom Ranges. Scroll down to PR (pulse rate) and customize your upper and lower limit based on your personal knowledge and goals.
I typically have a
low/high hemoglobin value. The app continues to flag my hemoglobin
measurement as being out of range. How do I change this?
The default ranges that the app defined is based on your biological sex and age and can be adjusted. Go to the Options tab on the Ember app and turn on Custom Ranges. Scroll down to Hgb (hemoglobin) and customize your upper and lower limit based on your personal knowledge and goals.
Why should I give the
app permission to access my location?
Giving the app permission to access your location enables the app to automatically capture various environmental details of your location – for example, the weather and elevation. Since your physiology is affected by environmental factors, capturing this information will help you see your body’s response to your environment.
Which finger is the best
to use for taking a measurement?
Although any finger could be used for a measurement, for best results, we recommend using the pinky finger of the non-dominant hand if you are using the new mini-sensor or the ring finger of the non-dominant hand if you are using the original sensor. If, for any reason, you are unable to use this finger, we suggest that you choose between the ring or pinky finger from either hand and use that finger consistently for all your measurements.
How long does Ember’s
Ember’s battery lasts for about 120 measurements on a full charge.
How do I clean my
Under normal use, regular cleaning of the sensor is not necessary. However, periodic cleaning of the sensor is advised, paying attention to the emitter and detector apertures.
Please see the user guide included with your Ember device for more information.
non-athletes/ordinary consumers use this product?
Ember is not a medical device. It is meant for endurance athletes and trainers who want to monitor athletic performance. If you would like to monitor a physiological condition or disease state, please contact your physician for guidance.
How do I report an issue
Contact Cercacor Tech Support with any issues using the device.
Phone: 1 (800) 610-8522 (choose option 2 for Tech Support)
How do I change/cancel
Please contact Cercacor Tech support to change or cancel your order.
Phone: 1 (800) 610-8522 (choose option 2 for Tech Support)
What is Cercacor’s
You may return your purchase for a full refund for any reason within 30 days of purchase. We will provide return shipping at no charge to you within the United States. You must pay for return shipping if you are returning your purchase from outside the United States.
View our return policy.
What is the warranty on
Ember? Can I send my Ember device back for repairs?
Cercacor Laboratories, Inc. (“Cercacor”) warrants to the original purchaser that our products will be free from defects in materials and workmanship under normal use for a period of two years from the date of purchase. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use at no charge to the purchaser.
View more information on our warranty policy.
How do I check the
status of my order?
After you place an order with us, you are sent an Order Confirmation email with a link to the status of your order. If you are unable to locate this email, you may contact Cercacor at email@example.com with the details of your order. Someone from the Tech Services team will assist you.
What if I misplaced my
Your order number is included in your Order Confirmation email with an automatic link to your order status. When you order by phone, an associate will give you your order number. It’s a good idea to save your Order Confirmation email or write down the order number for future reference. If you forget or misplace your order number, you can get it by contacting Customer Service via email at firstname.lastname@example.org.
Can I purchase the
product by phone?
Yes. Call (800) 610-8522 (choose option 1 for Sales Support) to place an order for Ember.
Will I have to pay for
duties and taxes when I purchase the product?
We do not include duty or tax in the amount charged to customers outside the US. Customers outside the US are responsible for any duties or taxes assessed against their shipment upon import into their country.
Does Ember connect to a
phone or tablet running on Android OS?
Yes – you can connect the Ember device to any smart device running either iOS or Android.
- Why does the app ask for my biological sex and birth date when I register?